Shipping Policy
Order Handling: We strive to handle all orders within 1-3 business days. Be mindful that several elements might affect handling times, such as pending payments, incomplete address details, or increased demand during peak seasons. In these cases, we will contact customers via email before finalizing the order to guarantee successful shipment.
Shipping Duration: Typically, shipping durations are 7-10 business days for the United States and 10-14 business days for international destinations. Some factors that might impact shipping times, which are out of our control, include:
Climatic conditions
Public holidays
Mishaps by the shipping service Although we have limited influence over these circumstances, we commit to keeping you updated with the most current information available.
Customs and Duties: Be advised that purchasing from us does not include any potential customs taxes or duties that your country might levy on incoming parcels. Managing these fees is your obligation. For information on tariffs, please consult your local customs authority.
Note: Sturvex is not liable for any hold-ups caused by customs clearance in the destination country. The decision to release your package lies entirely with the customs officials, and our influence here is nonexistent.
Order Termination: Should you decide to terminate an order post-payment, please reach out to us, and we will do our best to accommodate you. However, we cannot ensure cancellation as orders are quickly dispatched to our distribution center. If the order has already been processed or shipped, unfortunately, we cannot stop it, and you will need to proceed with a product return.
Shipping Duration: Typically, shipping durations are 7-10 business days for the United States and 10-14 business days for international destinations. Some factors that might impact shipping times, which are out of our control, include:
Climatic conditions
Public holidays
Mishaps by the shipping service Although we have limited influence over these circumstances, we commit to keeping you updated with the most current information available.
Customs and Duties: Be advised that purchasing from us does not include any potential customs taxes or duties that your country might levy on incoming parcels. Managing these fees is your obligation. For information on tariffs, please consult your local customs authority.
Note: Sturvex is not liable for any hold-ups caused by customs clearance in the destination country. The decision to release your package lies entirely with the customs officials, and our influence here is nonexistent.
Order Termination: Should you decide to terminate an order post-payment, please reach out to us, and we will do our best to accommodate you. However, we cannot ensure cancellation as orders are quickly dispatched to our distribution center. If the order has already been processed or shipped, unfortunately, we cannot stop it, and you will need to proceed with a product return.